Pam joined UROne Benefits™ in 2021 as the ezICHRA Client Service Administrator, following a six-month term as a temporary client service representative during open enrollment. The knowledge she gained through hands-on experience and research led to her promotion in April 2023 to ezICHRA Team Lead, in which she handles client onboarding. Pam leads and supports the ezICHRA team and the UROne Benefits™ staff. 


Pam earned her Bachelor of Arts degree in education and her Master of Arts degree in communicating in contemporary culture from The College of Notre Dame of Maryland. She is also licensed in the state of Ohio as a Life, Accident and Health insurance agent.